Maricopa Care Advantage (MCA) will no longer participate as a D-SNP under the Centers for Medicare & Medicaid Services (CMS). On December 31, 2016, Maricopa Care Advantage will end. Members will have the option to join another Medicare plan or change to original Medicare.
Members can call 1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week or visit Medicare.gov for assistance on choosing a new plan.
Letters informing Maricopa Care Advantage members about these changes were sent out the first week of October 2016. Please review the copy of the notice.
Click here for Initial Transition Member Letter
Maricopa Care Advantage is an HMO SNP plan with a Medicare Contract and a contract with the Arizona Medicaid program. Enrollment in Maricopa Care Advantage depends on contract renewal.
We are a Medicare Advantage Special Needs Plan available to individuals who are entitled to Medicare Part A, enrolled in Medicare Part B and AHCCCS (State Medicaid program) and live in the service area of Maricopa in Arizona.
If you are a current member and need assistance, please call our Customer Care Center. If this is an emergency please dial 911.
Medicare Complaint Form
If you are unhappy with the quality of the care you have received, you can file a complaint (grievance) by contacting our Customer Care Center. You can also file a complaint (grievance) by completing a Medicare Complaint Form by visiting http://www.medicare.gov
or by clicking the following link https://www.medicare.gov/MedicareComplaintForm/home.aspx
How the Medicare Beneficiary Ombudsman Works for you
The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests. For more information visit http://www.cms.hhs.gov/center/ombudsman.asp
Customer Care Center
Toll Free: (877) 874-3935
TTY users should call 711
8 a.m. - 8 p.m., 7 days a week
Additional Contact Information
This information is available for free in other languages. Please contact our Customer Care Center at (877) 874-3935, TTY users should call 711, 8 a.m. to 8 p.m., 7 days a week for additional information.
Esta información está disponible gratis en otros idiomas. Favor de llamar al Centro de Atención al Cliente al (877) 874-3935, usuarios TTY deben llamar al 711, 8 a.m. a 8 p.m., 7 días a la semana para más información