Maricopa Care Advantage is a Coordinated Care Plan with a Medicare contract and a contract with the Arizona Medicaid program.We are a Medicare Advantage Special Needs Plan available to individuals who are entitled to Medicare Part A, enrolled in Medicare Part B and AHCCCS (State Medicaid program) and live in the service area of Maricopa in Arizona.If you are a current member and need assistance, please call our Customer Care Center. If this is an emergency please dial 911.Medicare Complaint FormIf you are unhappy with the quality of the care you have received, you can file a complaint (grievance) by contacting our Customer Care Center. You can also file a complaint (grievance) by completing a Medicare Complaint Form by visiting http://www.medicare.gov or by clicking the following link https://www.medicare.gov/MedicareComplaintForm/home.aspx. Medicare OmbudsmanHow the Medicare Beneficiary Ombudsman Works for youThe Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests. For more information visit http://www.cms.hhs.gov/center/ombudsman.asp.Customer Care CenterToll Free: (877) 874-3935TTY users should call 7118 a.m. - 8 p.m., 7 days a weekAdditional Contact InformationThis information is available for free in other languages. Please contact our Customer Care Center at (877) 874-3935, TTY users should call 711, 8 a.m. to 8 p.m., 7 days a week for additional information. Esta información está disponible gratis en otros idiomas. Favor de llamar al Centro de Atención al Cliente al (877) 874-3935, usuarios TTY deben llamar al 711, 8 a.m. a 8 p.m., 7 días a la semana para más información.
Information for Members
On our Member Resource page you can find the important documents and information about your benefits, and how to get in touch with our friendly Customer Care Center....
Information for Providers
Our providers will find newsletters, information, forms, and claim submission information on Provider Resource page.
Medicare Information for Members
The Medicare Resources page contains links and documents to important ...
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All site documents are available in alternate formats or languages. For assistance, please call the Customer Care Center at 1-877-874-3935. TTY users call 711. We are here to help you 24 hours a day, 7 days a week.
H6623_MCA Website2 CMS Approved(Last Updated 02/07/2014)Website Last Updated 8/29/2014
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