How can we help you?877-874-3935
Welcome to
Maricopa Care Advantage (HMO SNP)

Member Announcement – Maricopa Care Advantage is now part of Banner Health

On February 28, 2015, The University of Arizona Health Network merged with Banner Health. Banner Health shares Maricopa Care Advantage’s (MCA) commitment to providing excellent care. This merger, with one of the state’s premier health care providers, also has the potential to enhance the quality of services that MCA members receive and improve overall access to care. Most importantly, the merger will have no impact on the healthcare benefits received by members and will result in no changes to the health plan’s provider network. MCA will continue to offer the same level of quality customer care and service that it has historically delivered. As discussions with Banner Health continue, we will keep you informed. If you have any questions, please call 1-877-874-3935, Monday through Friday from 8:00 a.m. – 8:00 p.m. TTY 711


Anuncio para miembros – Maricopa Care Advantage es parte de Banner Health

El 28 de febrero de 2015, The University of Arizona Health Network se incorporó con Banner Health. Banner Health comparte la responsabilidad de Maricopa Care Advantage (MCA, por sus siglas en ingles) de proporcionar un cuidado de salud excelente. Esta unión, con uno de los proveedores de mayor excelencia en el cuidado de salud en el Estado, también tiene el potencial para mejorar la calidad de servicios que los miembros de MCA reciben y mejorar el acceso en general de cuidado de salud. Pero lo más importante, la unión no tendrá repercusiones en los beneficios de cuidado de salud recibidos por los miembros y no habrá cambios en la red de proveedores del plan. MCA continuará ofreciendo el mismo nivel de calidad de atención al cliente y de servicio que ha proporcionado históricamente. Conforme sigan las negociaciones de contrato con Banner Health, nosotros lo mantendremos informado. Mientras tanto, si tiene cualquier pregunta, nos puede llamar al 1-877-874-3935 de lunes a viernes, de 8:00 a.m. a 8:00 p.m. TTY 711           


Maricopa Care Advantage is an HMO SNP plan with a Medicare Contract and a contract with the Arizona Medicaid program. Enrollment in Maricopa Care Advantage depends on contract renewal.


We are a Medicare Advantage Special Needs Plan available to individuals who are entitled to Medicare Part A, enrolled in Medicare Part B and AHCCCS (State Medicaid program) and live in the service area of Maricopa in Arizona.

If you are a current member and need assistance, please call our Customer Care Center. If this is an emergency please dial 911.


Medicare Complaint Form
If you are unhappy with the quality of the care you have received, you can file a complaint (grievance) by contacting our Customer Care Center. You can also file a complaint (grievance) by completing a Medicare Complaint Form by visiting http://www.medicare.gov
or by clicking the following link https://www.medicare.gov/MedicareComplaintForm/home.aspx.

Medicare Ombudsman
How the Medicare Beneficiary Ombudsman Works for you

The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances, and information requests.  For more information visit http://www.cms.hhs.gov/center/ombudsman.asp.


Customer Care Center
Toll Free: (877) 874-3935
TTY users should call 711
8 a.m. - 8 p.m., 7 days a week


Additional Contact Information
This information is available for free in other languages. Please contact our Customer Care Center at (877) 874-3935, TTY users should call 711, 8 a.m. to 8 p.m., 7 days a week for additional information.

Esta información está disponible gratis en otros idiomas. Favor de llamar al Centro de Atención al Cliente al (877) 874-3935, usuarios TTY deben llamar al 711, 8 a.m. a 8 p.m., 7 días a la semana para más información.


Important Notices

The University of Arizona Health Plans
Maricopa Care Advantage
There are no important alerts at this time.

What's New

There are no news items at this time.